Spot changes in a resident’s usual routine earlier.
CareSense360 is being developed to bring care notes, medication records and staffing information together. When observations across shifts suggest a change in a resident’s usual pattern, the platform shows the care team what changed and why it warrants review. A care professional decides what happens next.
The initial pilot is planned for two to three West Midlands care homes that already use digital care records.
A change across shifts
Two correlated shift records flagged for clinical reviewDay shift · Breakfast intake lower than usual
Night shift · More disturbed nights recorded
A senior carer reviews both observations against the resident’s usual routine and records the outcome.
A clearer picture across care shifts
Working alongside care-home records
CareSense360 is designed to work alongside the care-planning, medication and staffing systems a home already uses. Its purpose is to bring relevant observations together, explain emerging changes and help staff follow an agreed action through to its outcome.
Puneet Kanthera Dhiman
Founder and Director
Birmingham, UK
Puneet Kanthera Dhiman is the sole founder and director of CareSense360. His background includes managing renovation projects, coordinating teams and schedules, overseeing budgets and working directly with clients. He studied International Business Management at Coventry University, with MSc studies covering data analytics and forecasting. His planned responsibilities include business strategy, pilot partnerships and commercial delivery, supported by specialist clinical, software and data professionals.
What the platform will do
A staged, human-centred development roadmap designed specifically for UK care-home workflows.
The three foundation modules deployed for the initial care-home pilot.
Data Intake and Normalisation
Brings available care-planning records, electronic medication administration records (eMAR), rostering information and available sensor records into a common format. Checks data quality so observations can be compared across systems and shifts.
Resident Baseline and Risk Engine
Builds a picture of each resident’s usual food intake, sleep, mobility and behaviour. Looks for related changes over time and shows the observations that prompted a concern.
Human Validation and Task Workflow
Routes a recommendation to the appropriate care professional. Staff can accept, modify, reject or escalate it. Agreed actions become assigned tasks, with the decision and outcome recorded.
Smart Inventory and Procurement
Examines consumption of medicines, food and care supplies. Flags unusual usage or possible wastage and recommends purchasing actions for staff approval.
Maintenance and Compliance Evidence
Supports preventive maintenance scheduling and helps managers organise records and evidence for Care Quality Commission (CQC) inspections.
Family Portal and Outcome Reporting
Gives families access to information appropriate to share and gives operators reporting on recorded outcomes.
From a care note to a reviewed action
A transparent five-step sequence keeping registered managers and senior carers in complete control of clinical decisions.
Connect existing records
The home identifies its available sources. Relevant care, medication, staffing and available sensor records are brought into a common format and checked for quality.
Learn each resident’s usual pattern
An initial baseline is expected to take approximately two to four weeks of observations. Timing depends on how frequently and completely the home records information.
Identify and explain a change
The platform compares recent observations with the resident’s baseline and shows the evidence behind a concern. Display the four stages in this exact order:
- Normal
- Emerging Change
- Increasing Risk
- High Concern
Ask a care professional to review
The appropriate staff member examines the evidence and can accept, modify, reject or escalate the recommendation. The planned workflow includes a separate pathway for time-critical safety events.
Record the action and its outcome
Staff assign and track an agreed action, then record what happened. An ordinary explanation or false alarm is also valuable feedback. Recorded outcomes help refine future alerts for that resident and leave an audit trail across shifts.
Pricing for UK care homes
The initial pilot is aimed at West Midlands residential and nursing care homes with existing digital records. After the pilot, the plan prioritises care groups operating 2–15 homes and larger independent operators. Owners and group operations leaders are the commercial buyers. Registered managers, senior carers and staff on shift are the intended day-to-day users.
Core Platform Subscription
Resident baselines, cross-domain analysis, explainable risk stages, staff review, outcome learning and evidence from recorded actions.
Smart Inventory Add-On
Optional Phase 2 add-on for consumption analysis, wastage detection and procurement recommendations.
Additional Services & Integration
Tailored professional services for deployment and enterprise support| Offering | Price to display | Description |
|---|---|---|
| Implementation and Onboarding | One-time, project-based fee | Initial integration, configuration, staff training and pilot support. The fee is agreed for the project. |
| Premium Support and Analytics | Custom pricing for larger groups | Dedicated account management, custom reporting, priority support and advanced analytics. |
| API Access and Integration | Usage- or volume-based pricing | Custom connectors, integration support and API access for operator-built dashboards. |
Pilot pricing example
The indicative initial pilot rate is approximately £8 per bed per month. For a 40-bed home, that is approximately £320 per month for the core subscription, before any agreed onboarding fee. Across the full core subscription range, a 40-bed home would pay £320–£600 per month.
Request a Pilot
For care-home managers and operators interested in the planned West Midlands pilot.
Frequently asked questions
Everything care operators need to know about the planned platform and pilot.
Can we keep our current care-planning system?
CareSense360 is designed to work alongside a home’s existing systems. During onboarding, the team assesses which care records, medication systems, rostering tools and available sensor feeds can be connected.
Who decides what happens after an alert?
A care professional reviews the evidence and decides whether to accept, modify, reject or escalate the recommendation. The decision and any resulting task are recorded.
How long does it take to learn a resident’s usual pattern?
The plan estimates approximately two to four weeks of observations for an initial baseline. Timing depends on the frequency and completeness of the resident’s records.
How is resident information expected to be protected?
The planned platform design includes UK data hosting, encryption, role-based access and audit logs. Access is intended to reflect each staff member’s responsibilities within the home.
What is included in the initial pilot?
The pilot focuses on connecting existing records, learning resident baselines, explaining emerging changes and supporting staff review. Inventory, maintenance and family-facing tools are planned for later phases.
Who is the initial pilot aimed at?
The plan targets two to three West Midlands residential or nursing care homes that already use digital care records and are willing to provide feedback during development.
How much would the pilot cost for a 40-bed home?
At the indicative pilot rate of approximately £8 per bed per month, the core subscription would be approximately £320 per month for 40 beds, before any agreed onboarding fee.